Shipping policy
SHIPPING
We know you’re waiting for your Reviu Studio pieces. Here’s everything you need to know about how and when your order ships.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
During new drops, promotions, holidays, or periods of high order volume, processing may take a little longer. We appreciate your patience.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
U.S. SHIPPING
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
Please note that estimated delivery times begin after your order has been processed and shipped.
Delivery estimates provided at checkout are estimates only and are not guaranteed. Carrier delays may occasionally occur due to weather, holidays, high shipping volume, or other circumstances outside of our control.
INTERNATIONAL SHIPPING
We ship to select international destinations.
Available shipping methods, rates, and estimated delivery times will be shown at checkout.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Reviu Studio.
Customs processing may also cause additional delivery delays.
TRACKING YOUR ORDER
Once your order has shipped, you’ll receive an email with your tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, contact us at info@reviustudio.com with your order number and we’ll help look into it.
SHIPPING ADDRESS
Please double-check your shipping address before completing your order.
If you notice an error, contact us at info@reviustudio.com as soon as possible. We’ll do our best to update your address before your order ships, but changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.
Reviu Studio is not responsible for orders delivered to an incorrect address provided at checkout.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order to be reshipped.
LOST OR MISSING PACKAGES
If your package appears to be lost in transit, please contact us at info@reviustudio.com with your order number and tracking information.
We’ll work with the shipping carrier to investigate the issue and help determine the appropriate next steps.
Please note that Reviu Studio is not responsible for delays or losses caused by circumstances outside of our reasonable control, but we’ll always do our best to help.
PACKAGES MARKED AS DELIVERED
If your tracking shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location, mailbox, front desk, or mailroom
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Checking with household members, neighbors, or building management
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Allowing up to 24–48 hours, as carriers may occasionally mark packages as delivered before they physically arrive
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Contacting the shipping carrier directly for additional delivery details
If you still cannot locate your package, contact us at info@reviustudio.com and we’ll help you review the situation.
Reviu Studio is not responsible for packages that are confirmed as successfully delivered by the carrier to the address provided at checkout.
STOLEN PACKAGES
Once a package has been confirmed as delivered to the correct address by the shipping carrier, Reviu Studio cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery.
If you believe your package was stolen, please contact the carrier and your local authorities where appropriate.
You can also reach out to info@reviustudio.com, and our team will do our best to assist with any available carrier information.
SHIPPING DELAYS
Once your package has been handed over to the shipping carrier, delivery is managed by the carrier.
Reviu Studio is not responsible for carrier delays caused by weather, transportation disruptions, customs processing, holidays, incorrect addresses, or other circumstances outside of our control.
We’ll always do our best to assist if your shipment experiences an unusual delay.
QUESTIONS?
For any questions about your order or shipment, contact us at:
Please include your order number so our team can assist you as quickly as possible.
